Returns & Exchanges
At The Croft House, we want you to be completely satisfied with your purchase; if your item isn't quite right, you can return it to us within 28 days for a full refund or exchange. Please ensure all items are returned in their original, unworn condition with all tags and packaging intact.
Initiate Your Return
Log in to our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your garments in their original packaging, ensuring the return form is included inside the parcel.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing